Payments

Terms and Conditions for Payments via Stripe and HubSpot

Effective Date: [24/02/2025]

These Terms and Conditions ("Terms") govern the use of payment services provided by Stripe and HubSpot for Marttech Solutions ("Company", "we", "us", "our") regarding payments for technical support and marketing services ("Services") provided to our customers ("Customer", "you", "your"). By making a payment for our Services, you agree to these Terms.

1. Payment Methods

1.1 Stripe: We use Stripe, a third-party payment processor, to process payments. By using Stripe to make a payment, you agree to comply with Stripe's terms of service and privacy policy, which can be found on Stripe’s website.

1.2 HubSpot: HubSpot is also integrated into our payment system for invoicing and payment processing. Payments processed through HubSpot are subject to HubSpot’s terms and conditions and privacy policy, available on HubSpot’s website.

2. Payment for Technical Support Services

2.1 Scope of Service: Our technical support services include [different levels depending on the issue]. The pricing for these services will be clearly outlined in your service agreement or invoice.

2.2 Payment Terms: Payments for technical support services are due upon receipt of an invoice or as per the terms specified in your agreement. Payments will be processed through Stripe or HubSpot, depending on your chosen method at checkout.

2.3 Refund Policy: Refunds for technical support services are only available if the service is not rendered as per the agreement or due to technical issues on our part. All requests for refunds must be submitted by contacting us within [14 days] from the service date.

3. Payment for Marketing Services

3.1 Scope of Service: Our marketing services include [Images, Videos and Web Design]. Pricing for these services will be clearly outlined in your service agreement or invoice.

3.2 Payment Terms: Payments for marketing services are due as per the agreed-upon schedule in your contract or as indicated on your invoice. Stripe or HubSpot will process the payment based on your selection at checkout.

3.3 Late Payments: In the event of late payment, a late fee of [25% of the original price] may be applied to the outstanding balance. The Company reserves the right to suspend or discontinue the services until payment is received.

4. Currency

4.1 All payments will be processed in GBP (British Pounds), unless otherwise specified.

5. Security and Data Protection

5.1 Stripe: Payments processed through Stripe are secured using industry-standard encryption methods. Stripe complies with PCI DSS standards to ensure the security of your payment information.

5.2 HubSpot: HubSpot uses secure payment gateways to process payments. You agree to the terms outlined in HubSpot’s privacy policy and security measures for processing payment data.

6. Limitation of Liability

6.1 Service Delivery: We strive to provide high-quality Services, but we do not guarantee the outcome of the services rendered. We are not liable for any indirect, incidental, or consequential damages that may arise from the use or failure of our Services.

6.2 Payment Processing: We are not responsible for issues related to payment processing delays, errors, or failures caused by Stripe, HubSpot, or any third-party service. Any issues regarding payment processing should be directed to the respective payment provider.

7. Changes to Terms

7.1 We reserve the right to update, modify, or change these Terms at any time without prior notice. Any updates will be posted on our website, and your continued use of our Services constitutes acceptance of any changes made to these Terms.

8. Contact Information

For any questions regarding payments, invoicing, or these Terms, please contact us at:
Email: [customerservice@marttechsolutions.co.uk]
Website: [marttechsolutions.co.uk/contactus]